View Signals

View Signals

Each notification will give you enough details to take a quick glance at what is important to get going. You can always click on the notification to get more details related to records.

Signals for emails

For unread emails, you will be able to view the email content when you click on the sales signal. As for read emails, a View Email link will be available. The Reply and Reply All options help you quickly respond to the emails.


Signals for email insights

This gives you information on whether an email was clicked, opened, hard bounced, or soft bounced. The View Email link will give a quick glance at the email content.

Signals for survey responses

When surveys are responded, Signals informs you and sends you the response details. Click on the View Response link and the pop-up shows you all the details about the survey.

Signals for campaigns

This gives you the clicked, opened, bounced details of an email campaign. The links from the email are listed along with the number of clicks and the last clicked date and time.

Signals for missed chats

Missed chats from your customers cannot go unseen with Sgnals. If you have the Zoho SalesIQ integration enabled, you will get notified of the chats that you missed. If the customer is online, you can see the Start Chat link to starting interacting right away.

Signals for support tickets

New support tickets, comments, or responses, tickets that are overdue or escalated and new ratings can be viewed in Signals.

Signals from Twitter and Facebook

You will be notified of the direct messages, facebook posts, comments, likes, and tweets.

Signals for missed calls

With Zoho PhoneBridge integration enabled in your CRM account, you can make calls directly from your CRM account. Signals give you notifications for the missed calls from customers.

Contact information

Along with all the notifications, each signal provides the contact's details such as name, company, email address, phone number, etc. Here, you have the option to instantly chat, make a call or send an email to the contact. Additionally, you can create tasks, events and calls too.

Signals for Zoho Webinar

Signals will notify you when a registeration is made for a webinar. Also, you can click View Event to get a quick glance on the information about the event.

Signals for Zoho Backstage

You will be notified when the following actions are performed in Zoho Backstage.
  1. Ticket Purchased
  2. Checked in
  3. Ticket cancelled


Disable Signal Notifications

Once you disable Signals for a particular communication channel, you will stop receiving notifications around that channel.  Disabling  Signals does not deactivate the respective integration with Zoho CRM. You can enable Signals again at any point in time.

To disable Signal notification

  1. Go to Setup > Experience Center > Signals.
  2. In the Signals Settings page, turn the required settings OFF depending on your requirements.

SEE ALSO

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