FAQs: Zoho User ID, User IDs and Org IDs in Zoho CRM

FAQs: Zoho User ID, User IDs and Org IDs in Zoho CRM

What is an Org ID in Zoho CRM?

The Organization ID is a unique numerical identifier automatically assigned to each organization in Zoho CRM. The unique ID can be found in Setup > General > Company Setting > Company Details > URL > org(numerical). This ID makes the company easily recognizable by the system and uniquely represented on Zoho servers.

When you log in to your organization's CRM account, the server uses this embedded Organization ID in the URL to identify and log you into the correct organization. This mapping is one-to-one, meaning the email address used to create the Zoho CRM account is linked to an automatically-generated unique Organization ID, which can only be associated with one email. Therefore, the Organization ID will always be unique.
You can easily find your Organization ID by clicking on your profile picture at the bottom-left corner of your CRM account. There, you will see the name of your organization. Click on the dropdown to view the name of the organization and the Org ID.

What is a Zoho User ID? 

A Zoho User ID, or ZUID, serves as a unique numerical identifier for each user within an organization's Zoho account. Since a single organizational account can be accessed by multiple users, it's essential for each user to have a distinct ZUID to ensure accurate identification by Zoho's servers.

For example, if an organization's ID is 123456, individual users within that organization might have Zoho User IDs like 1234567, 1234568, and 1234569. This scenario illustrates a multiple-to-one relationship where several User IDs are associated with a single Organization ID.

Conversely, a single Zoho User ID can be linked to multiple Organization IDs. This occurs when a user belongs to more than one organization, maintaining one ZUID for each organization they are associated with. This arrangement allows for clear differentiation and proper association of users across different organizations.


Here, one user with a ZUID is part of several CRM organizations, i.e. one to multiple mapping.

To find your Zoho User ID, simply click on your profile picture located at the bottom-left corner of your CRM account. Your Zoho User ID will be displayed there.


What ID should I share with Zoho support if required? 

Typically, you are required to provide your Zoho User ID (ZUID) and your Org ID (ZOID), to support representatives when needed. This might be for tasks such as activating or deactivating specific features or licenses.

What is a CRM User Id in Zoho CRM?

A CRM User ID in Zoho CRM is a unique numerical ID which is mapped to each user's email address and is unique to each user who is accessing their CRM account. This CRM User ID can be seen in the URL at the top in the last with some numerical values.

What is the difference between a CRM User Id and Zoho User ID (ZUID)? 

A ZUID, or Zoho User ID, is a unique numerical identifier tied to the email address used to register for Zoho products. This ID remains consistent across various organizations and product portfolios within Zoho.

Conversely, the CRM User ID, which is distinct from the ZUID, is a unique numerical code assigned automatically to a user when they log in to their CRM account. This ID differs across organizations even if the user's email address is the same. The CRM User ID is specific to the CRM system and helps CRM servers identify the user across different organizations since it is directly linked to the Organization IDs. Unlike the ZUID, which is constant across any organization within Zoho, the CRM User ID varies, ensuring unique identification within each specific organizational context.

What is a Self-service Portal ID? 

A portal in Zoho CRM is a secure, customizable online interface that allows external users, such as customers, partners, or vendors, to access specific CRM data and interact with your organization. Portals provide a way for these external users to perform actions such as viewing and updating their records, submitting inquiries, and collaborating with your team without needing direct access to your CRM system. This helps streamline communication, improve customer service, and maintain data security by giving external users limited and controlled access to your CRM data.

There can be multiple portals in Zoho CRM, and you can configure up to five portal user types. The first portal user type is free and can only be created for the Contacts module. The additional four portal user types need to be purchased. These can be created for the Leads, Contacts, Vendors, and Custom modules.

With portals in Zoho CRM, you can invite users, such as contacts, to join. When these users receive an invite and log in to the portal, they will see a URL with a series of numbers, for example: xyzcorp/crm/tab/contacts/74764395. The xyzcorp or the name of the org which you configured while creating your CRM account while creating your CRM account is the user's unique Portal ID. This ID is common for all the users of that very portal.

How does being a member of multiple organizations in Zoho CRM impact a user's ID when their email address remains the same across organizations? 

If a user is affiliated with multiple organizations, they will have a unique CRM User ID associated with each Oganization ID. For example, the email address amelia@domain.com will be linked to multiple CRM User IDs, each corresponding to a different Organization ID that the user is part of.

How does Org ID work in Zoho One, CRM Plus or other bundles? Is it different for CRM when bundled with Zoho One? 

No, the Org ID for Zoho CRM remains the same whether it is standalone or bundled. The Org ID is not dependent on the type of CRM used but is linked to the email address used to create the CRM. Therefore, for Zoho One, CRM Plus, or CRM Flex, the Org ID will be associated only with the email address used during creation.

To get the Org ID for your CRM account in Zoho One or CRM Plus, navigate to Setup > General > Company Setting > Company Details > URL > Org(numerical).
Also, You can get the Org ID at the top of the URL, as shown below:


Is the User ID of Zoho One different than the User ID for Zoho CRM? 

The User ID for a standalone CRM is unique to that CRM often called CRM User ID. However, for bundled CRMs like CRM Plus or Zoho One, a single User ID is shared across all the products in that bundle, such as Zoho Desk, Zoho Projects, Zoho Campaigns, Cliq, Meetings, and others.



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